Villa Crest Nursing and Retirement Center

1276 Hanover Street, Manchester, NH 03104 · (603) 622-3262 · For profit - Limited Liability company · 126 certified beds

No fines on recordMedicare & MedicaidCertified since 1996Avg 120.9 residents/day

Data as of: CMS nursing home files updated Oct 1, 2026 (CMS processing date Oct 1, 2026), retrieved Nov 11, 2026. Hospitals: CMS file updated Jul 22, 2026. All sources.

CMS star ratings

★★★
CMS overall star rating. NH homes average 3.0 (72 rated homes).
Health inspections
3/5
Staffing
3/5
Quality measures
4/5
Long-stay quality
5/5
Short-stay quality
4/5

Source: CMS Provider Information. Footnote codes: CMS data dictionary.

Location & turnover

Map © OpenStreetMap contributors. Approximate coordinates from CMS.

42.1%nursing staff turnover
21.4%RN turnover
0administrators who left

NH averages: nursing staff turnover 43.4%, RN turnover 40.5%. Source: CMS Provider Information.

Staffing: hours of care per resident per day

This home reports 3.40 total nurse staff hours per resident per day. The NH average is 3.87.

Reported by the facility to CMS (Payroll-Based Journal) This home NH average of 72 homes
Show staffing by role (RN, LPN, aide, weekend)
Total nurse staff
3.40 hrs (this home)3.87 hrs (NH average)
Registered nurse (RN)
0.52 hrs (this home)0.78 hrs (NH average)
LPN
0.86 hrs (this home)0.76 hrs (NH average)
Nurse aide
2.01 hrs (this home)2.32 hrs (NH average)
Weekend total
3.01 hrs (this home)3.43 hrs (NH average)

CMS also publishes case-mix adjusted total nurse hours: 3.37. Source: CMS Provider Information.

Inspections & penalties

2health deficiencies, most recent rating cycle (standard inspection Aug 6, 2026)
7health citations listed by CMS since Jun 20, 2024
0at immediate-jeopardy level (J–L)
Show all 7 citations, newest first

Inspection Aug 6, 2026 · 2 citations

Severity FCorrected Aug 17, 2026
Infection Control Deficiencies: Provide and implement an infection prevention and control program.
Tag F0880 · standard inspection
Severity DCorrected Aug 19, 2026
Pharmacy Service Deficiencies: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Tag F0761 · standard inspection

Inspection Jul 31, 2025 · 2 citations

Severity ECorrected Sep 2, 2025
Nutrition and Dietary Deficiencies: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Tag F0812 · standard inspection
Severity DCorrected Aug 30, 2025
Freedom from Abuse, Neglect, and Exploitation Deficiencies: Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Tag F0605 · standard inspection

Inspection Jun 20, 2024 · 3 citations

Severity ECorrected Jun 25, 2024
Infection Control Deficiencies: Provide and implement an infection prevention and control program.
Tag F0880 · standard inspection
Severity DCorrected Jul 26, 2024
Resident Assessment and Care Planning Deficiencies: Ensure services provided by the nursing facility meet professional standards of quality.
Tag F0658 · standard inspection
Severity DCorrected Jul 12, 2024
Pharmacy Service Deficiencies: Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Tag F0758 · standard inspection

CMS lists no fines or payment denials for this home in the current penalties file.

Severity letters are CMS scope/severity codes A–L. Later letters are more serious or widespread; J–L means immediate jeopardy to resident health or safety. Sources: CMS Health Deficiencies, CMS Penalties. Full reports: Medicare Care Compare (CCN 305079).

Ownership & details

Legal business name: BH VILLA CREST LLC. Ownership type: For profit - Limited Liability company. Resident/family council: Resident. Sprinklers in all required areas: Yes.

Source: CMS Provider Information. CMS Certification Number (CCN): 305079.

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