Havenwood-Heritage Heights, Concord NH: ratings, staffing & inspections

Data as of: CMS nursing home files updated Oct 1, 2026 (CMS processing date Oct 1, 2026), retrieved Nov 11, 2026. Hospitals: CMS file updated Jul 22, 2026. All sources.

CMS star ratings

2of 5

★★

CMS overall star rating. NH homes average 3.0 (72 rated homes).

Health inspections

2/5

Staffing

4/5

Quality measures

4/5

Long-stay quality

3/5

Short-stay quality

5/5

Source: CMS Provider Information. Footnote codes: CMS data dictionary.

Location & turnover

Map © OpenStreetMap contributors. Approximate coordinates from CMS.

n/anursing staff turnover (footnote 26)

n/aRN turnover (footnote 26)

n/aadministrators who left

NH averages: nursing staff turnover 43.4%, RN turnover 40.5%. Source: CMS Provider Information.

Staffing: hours of care per resident per day

This home reports 4.71 total nurse staff hours per resident per day. The NH average is 3.87.

Reported by the facility to CMS (Payroll-Based Journal) This home NH average of 72 homes

Show staffing by role (RN, LPN, aide, weekend)

Total nurse staff

4.71 hrs (this home)3.87 hrs (NH average)

Registered nurse (RN)

0.83 hrs (this home)0.78 hrs (NH average)

LPN

0.82 hrs (this home)0.76 hrs (NH average)

Nurse aide

3.06 hrs (this home)2.32 hrs (NH average)

Weekend total

4.59 hrs (this home)3.43 hrs (NH average)

CMS also publishes case-mix adjusted total nurse hours: 5.66. Source: CMS Provider Information.

Inspections & penalties

2health deficiencies, most recent rating cycle (standard inspection Apr 22, 2026)

7health citations listed by CMS since Feb 22, 2024

0at immediate-jeopardy level (J–L)

Show all 7 citations, newest first

Inspection Apr 22, 2026 · 2 citations

Severity FCorrected May 28, 2026

Administration Deficiencies: Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Tag F0851 · standard inspection

Severity FCorrected May 28, 2026

Infection Control Deficiencies: Provide and implement an infection prevention and control program.

Tag F0880 · standard inspection

Inspection Mar 13, 2025 · 2 citations

Severity ECorrected Apr 18, 2025

Infection Control Deficiencies: Develop and implement policies and procedures for flu and pneumonia vaccinations.

Tag F0883 · standard inspection

Severity DCorrected Mar 27, 2025

Pharmacy Service Deficiencies: Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Tag F0758 · standard inspection

Inspection Feb 22, 2024 · 3 citations

Severity ECorrected Apr 3, 2024

Infection Control Deficiencies: Provide and implement an infection prevention and control program.

Tag F0880 · standard inspection

Severity DCorrected Apr 8, 2024

Pharmacy Service Deficiencies: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Tag F0761 · standard inspection

Severity BCorrected Mar 27, 2024

Resident Assessment and Care Planning Deficiencies: Assess the resident when there is a significant change in condition

Tag F0637 · standard inspection

CMS lists no fines or payment denials for this home in the current penalties file.

Severity letters are CMS scope/severity codes A–L. Later letters are more serious or widespread; J–L means immediate jeopardy to resident health or safety. Sources: CMS Health Deficiencies, CMS Penalties. Full reports: Medicare Care Compare (CCN 305016).

Ownership & details

Legal business name: UNITED CHURCH OF CHRIST RETIREMENT COMMUNITY INC. Ownership type: Non profit - Corporation. Resident/family council: Resident. Sprinklers in all required areas: Yes.

Source: CMS Provider Information. CMS Certification Number (CCN): 305016.

Other nursing homes in Concord

Presidential Oaks200 Pleasant Street · 85 certified beds · 4.43 nurse staff hrs/resident/day · fines: 0

★★★ overall

Harris Hill Center, Genesis HealthCare20 Maitland Street · 85 certified beds · 3.51 nurse staff hrs/resident/day · fines: 1 ($15,646)

★★ overall

Pleasant View Center SFF Candidate239 Pleasant Street · 176 certified beds · 3.66 nurse staff hrs/resident/day · fines: 2 ($12,982)

★ overall

Help choosing

Visit in person, more than once, including an evening or weekend.
Ask about staffing levels and turnover, and compare them with the CMS numbers on each facility page.
Read the full inspection reports on Medicare Care Compare.
Ask whether the home accepts Medicare and/or Medicaid for the kind of stay you need, and whether a bed is available.
Talk with the NH Long-Term Care Ombudsman if you have concerns: dhhs.nh.gov.