Data as of: CMS nursing home files updated Oct 1, 2026 (CMS processing date Oct 1, 2026), retrieved Nov 11, 2026. Hospitals: CMS file updated Jul 22, 2026. All sources.
CMS star ratings
2of 5
★★
CMS overall star rating. NH homes average 3.0 (72 rated homes).
Health inspections
2/5
Staffing
2/5
Quality measures
3/5
Long-stay quality
3/5
Short-stay quality
4/5
Source: CMS Provider Information. Footnote codes: CMS data dictionary.
Location & turnover
Map © OpenStreetMap contributors. Approximate coordinates from CMS.
59.3%nursing staff turnover
84.2%RN turnover
1administrators who left
NH averages: nursing staff turnover 43.4%, RN turnover 40.5%. Source: CMS Provider Information.
Staffing: hours of care per resident per day
This home reports 3.51 total nurse staff hours per resident per day. The NH average is 3.87.
Reported by the facility to CMS (Payroll-Based Journal) This home NH average of 72 homes
Show staffing by role (RN, LPN, aide, weekend)
Total nurse staff
Registered nurse (RN)
LPN
Nurse aide
Weekend total
CMS also publishes case-mix adjusted total nurse hours: 3.54. Source: CMS Provider Information.
Inspections & penalties
7health deficiencies, most recent rating cycle (standard inspection Apr 15, 2026)
16health citations listed by CMS since Feb 29, 2024
1at immediate-jeopardy level (J–L)
Show all 16 citations, newest first
Inspection Apr 15, 2026 · 7 citations
Severity DCorrected May 15, 2026
Resident Rights Deficiencies: Allow residents to self-administer drugs if determined clinically appropriate.Tag F0554 · standard inspection
Severity DCorrected May 15, 2026
Resident Rights Deficiencies: Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.Tag F0628 · standard inspection
Severity DCorrected May 12, 2026
Resident Assessment and Care Planning Deficiencies: Ensure services provided by the nursing facility meet professional standards of quality.Tag F0658 · standard inspection
Severity DCorrected May 15, 2026
Pharmacy Service Deficiencies: Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Tag F0755 · standard inspection
Severity DCorrected May 15, 2026
Pharmacy Service Deficiencies: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Tag F0761 · standard inspection
Severity DCorrected May 4, 2026
Infection Control Deficiencies: Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.Tag F0887 · standard inspection
Severity DCorrected May 15, 2026
Environmental Deficiencies: Keep all essential equipment working safely.Tag F0908 · standard inspection
Inspection Mar 21, 2025 · 5 citations
Severity DCorrected Apr 13, 2025
Resident Rights Deficiencies: Allow residents to self-administer drugs if determined clinically appropriate.Tag F0554 · standard inspection
Severity DCorrected Apr 14, 2025
Resident Assessment and Care Planning Deficiencies: Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.Tag F0644 · standard inspection
Severity DCorrected Apr 9, 2025
Resident Assessment and Care Planning Deficiencies: Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Tag F0656 · standard inspection
Severity DCorrected Apr 9, 2025
Resident Assessment and Care Planning Deficiencies: Ensure services provided by the nursing facility meet professional standards of quality.Tag F0658 · standard inspection
Severity DCorrected Apr 9, 2025
Pharmacy Service Deficiencies: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Tag F0761 · standard inspection
Inspection Jun 4, 2024 · 1 citation
Severity JCorrected May 29, 2024
Infection Control Deficiencies: Provide and implement an infection prevention and control program.Tag F0880 · complaint inspection
Inspection Feb 29, 2024 · 3 citations
Severity DCorrected Mar 29, 2024
Resident Assessment and Care Planning Deficiencies: Ensure services provided by the nursing facility meet professional standards of quality.Tag F0658 · standard inspection
Severity DCorrected Mar 29, 2024
Quality of Life and Care Deficiencies: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Tag F0689 · standard inspection
Severity DCorrected Mar 29, 2024
Nutrition and Dietary Deficiencies: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Tag F0812 · standard inspection
| Date | Type | Amount / length |
|---|---|---|
| Jun 4, 2024 | Fine | $15,646 |
Severity letters are CMS scope/severity codes A–L. Later letters are more serious or widespread; J–L means immediate jeopardy to resident health or safety. Sources: CMS Health Deficiencies, CMS Penalties. Full reports: Medicare Care Compare (CCN 305078).
Ownership & details
Legal business name: 20 MAITLAND STREET OPERATIONS LLC. Ownership type: For profit - Corporation. Resident/family council: Resident. Sprinklers in all required areas: Yes.
Part of Genesis Healthcare (183 facilities). Chain average overall rating: 2.4.
Source: CMS Provider Information. CMS Certification Number (CCN): 305078.
Other nursing homes in Concord
Presidential Oaks200 Pleasant Street · 85 certified beds · 4.43 nurse staff hrs/resident/day · fines: 0
★★★ overall
Havenwood-Heritage Heights33 Christian Avenue · 70 certified beds · 4.71 nurse staff hrs/resident/day · fines: 0
★★ overall
Pleasant View Center SFF Candidate239 Pleasant Street · 176 certified beds · 3.66 nurse staff hrs/resident/day · fines: 2 ($12,982)
★ overall
Help choosing
- Visit in person, more than once, including an evening or weekend.
- Ask about staffing levels and turnover, and compare them with the CMS numbers on each facility page.
- Read the full inspection reports on Medicare Care Compare.
- Ask whether the home accepts Medicare and/or Medicaid for the kind of stay you need, and whether a bed is available.
- Talk with the NH Long-Term Care Ombudsman if you have concerns: dhhs.nh.gov.